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COVID-19 Service Level Changes

Part of our mission will always be to provide a safe and clean space for our community to come together and play. This absolutely also extends to our staff and volunteers.

As much as we want to continue to be a hub for the tabletop gaming community, the health of its individuals comes first and foremost.

During this defining time, we are doing what we can by making modifications to our service levels and operating hours. We are still remaining cautious amidst government approval for certain types of businesses to resume operations (with strict limitations).

Reduced Operating Hours

The store's temporary operating hours are:

  • Monday to Thursday, 3pm to 7pm
  • Friday to Sunday, 12pm to 8pm
Re-opened for in-store shopping.

Our retail section is re-opened for in-store shopping! Restrictions are still in effect as Mississauga/Peel region are a grey zone.

  • Masks/face coverings are required before entering
  • Physical distancing is required for people not part of the same household
  • Hand-washing/sanitizing is strongly encouraged before touching product

If you are experiencing any mild, new, or worsening symptoms of COVID, have come into close contact with a person who is sick or has COVID-19 in the past 14 days, or have travelled outside of Canada within the past 14 days please stay home:

The cafe/play area is still temporarily unavailable.

Curbside Pick Up Procedure

Curbside pick up is available during the store's operating hours. Orders must be placed online prior to picking up your order:

Source: https://www.ontario.ca/page/enhancing-public-health-and-workplace-safety-measures-provincewide-shutdown#section-8

If you are choosing to pick up your order:

  • Please notify us of your arrival by calling 289-444-0147
  • Please be ready to provide your order number over the phone
  • Kindly wait in your vehicle while we collect your order and bring it out to you!

Board Game Rentals Are Available

Board game rentals are available through ruckify.com. All board game rentals are sanitized upon return and are left for a two day cool-off period before being available for rental again. 

Online Shopping Still Available

Our online shop is still available! To continue to encourage people from a distance by offering special local delivery and shipping options to be able to keep the fun going at home! 

Local Delivery

We are currently providing local delivery for a flat fee of $6.99+tax for same day delivery on orders placed before 2pm. Next day delivery can also be arranged for $4.99+tax. We offer FREE local delivery on orders over $100 before taxes.


Delivery service is available for orders shipping to:
  • Brampton
  • Etobicoke
  • Milton
  • Mississauga
  • Oakville 
 
We also have extended delivery areas on weekends (only) to select cities:
  • Aurora
  • Burlington
  • Caledon
  • East Gwillimbury
  • Georgetown
  • More information on local delivery HERE.

    Free Canada-Wide Shipping

    We are also introducing FREE Canada-wide shipping on orders over $150 before taxes. 

    Should you have more questions, comments or concerns please get in touch with us at 289-444-0174 or gm@lvlupgames.ca