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COVID-19 Service Level Changes

Part of our mission will always be to provide a safe and clean space for our community to come together and play. This absolutely also extends to our staff.

As much as we want to continue to be a hub for the tabletop gaming community, the health of its individuals comes first.

UPDATED: MARCH 01, 2022

Per the Ontario Provincial Government’s new COVID restrictions, starting Tuesday, March 1st, 2022, the following will be implemented until such time that further restrictions are eased or lifted:

  • Masks are still required upon entering and moving throughout the store.  
    If you are unable to wear a mask we ask that you place your order online, call or we can assist you just outside of the store.
  • Proof of full vaccination is required to be admitted into the cafe space. 
    A person is considered full vaccinated if they have received at least two (2) doses of a vaccine which is recognized and approved by Health Canada. As a reminder, starting in January 2022 the only acceptable proof will be the government issued QR code + a physical copy of a valid government ID (driver’s license, health card, BYID, passport, etc.)
  • Once seated at a table, patrons are required to stay seated at that table while playing, eating, or drinking. You may not change tables to play with new people. We encourage all of our patrons to keep your mask on at all times except to eat or drink.

We reserve the right to ask you to leave the store if you express that you are feeling unwell for any reason or if you have any symptoms of COVID-19.

Cafe/Play Area

The cafe/play area is open!
Our play space is open with a full capacity of 36 guests. We do not require you provide proof of vaccination but we are happy to check should you voluntarily want to show us.

You are not required to have a mask on while you are seated, eating or drinking, but you are required to wear one while walking around the store, to go to the bathroom or to browse the game library.

Thank you so much for your understanding. We hope to play with you again soon.

Board Game Rentals Are Available

Board game rentals are available in-store and through Ruckify.com

Online Shopping Still Available

Our online shop is still available! To continue to encourage people from a distance by offering special local delivery and shipping options to be able to keep the fun going at home! 

Local Delivery

We have recently partnered with a local delivery service company to expand our delivery zone! We will still continue to offer FREE local delivery on orders over $100 before taxes.

Same day and next day delivery service is available for orders shipping to:
  • Ajax
  • Aurora
  • Brampton
  • Burlington
  • Caledon
  • Dundas
  • Etobicoke
  • Georgetown
  • Halton Hills
  • Hamilton
  • King City
  • Markham
  • Milton
  • Mississauga
  • Newmarket
  • North York
  • Oakville
  • Oshawa
  • Pickering
  • Richmond Hill
  • Scarborough
  • Toronto
  • Vaughan
  • Whitby
  • Whitchurch-Stouffville
 

More information on local delivery HERE.

Free Canada-Wide Shipping

FREE shipping within Ontario and to Quebec on orders over $150 before taxes. 
FREE shipping to other provinces on orders over $175 before taxes.
For shipping on orders to the territories please get in touch.

Should you have more questions, comments or concerns please get in touch with us at 289-444-0174 or gm@lvlupgames.ca

Sources: Ontario Further Strengthening Response to Omicron