Skip to content

COVID-19 Service Level Changes

Part of our mission will always be to provide a safe and clean space for our community to come together and play. This absolutely extends also to our staff and volunteers.

As much as we want to continue to be a hub for the tabletop gaming community, the health of its individuals comes first and foremost.

During this defining time, we are doing what we can by making modifications to our service levels and operating hours. We are still remaining cautious amidst government approval for certain types of businesses to resume operations (with strict limitations).

Reduced Operating Hours

The store's temporary operating hours are:

  • Monday to Thursday, 3pm to 7pm
  • Friday to Sunday, 12pm to 7pm

Curbside Pick Up Procedure

Curbside pick up is available during the store's operating hours. If you are choosing to pick up your order:

  • Please notify us of your arrival by calling 289-444-0147
  • Please be ready to provide your order number over the phone
  • Please leave your trunk, or one of your passenger doors unlocked so that we can place it into your vehicle.
  • Kindly wait in your vehicle while we collect your order and bring it out to you!

Retail Section Will Re-open on June 15th

We are opening up for in-store purchases following strict procedures. Please read this page prior to arriving: HELLO AGAIN! How we're slowly re-opening during COVID-19

Board Game Rentals Are Temporarily Suspended

We're already working on a more efficient rental process to book board game rentals online. Additionally we're planning on implementing a procedure to disinfect and give board games a 'cool-off period' prior to being available for rent again. Details will be posted once we have sorted out all of the details.

Online Shopping Still Available

Our online shop is still available! To continue to encourage people from a distance by offering special local delivery and shipping options to be able to keep the fun going at home! 

Local Delivery

We are currently providing local delivery for a flat fee of $6.99+tax for same day delivery on orders placed before 2pm. Next day delivery can also be arranged for $4.99+tax. We offer FREE delivery on orders over $100 before taxes.


Delivery service is available for orders shipping to:
  • Brampton
  • Etobicoke
  • Milton
  • Mississauga
  • Oakville 
 
We also have extended delivery areas on weekends (only) to select cities:
  • Aurora
  • Burlington
  • Caledon
  • East Gwillimbury
  • Georgetown
  • More information on local delivery HERE.

    Free Canada-Wide Shipping

    We are also introducing FREE Canada-wide shipping on orders over $150 before taxes. 

    Should you have more questions, comments or concerns please get in touch with us at 289-444-0174 or gm@lvlupgames.ca